We have recently reorganized the way we handle emails, both standard and support emails. In the past customer emails were sent and assigned directly to individual team members. Because of this sometimes emails would go unanswered if a specific team member was absent for any reason be it sickness, family emergencies, or vacation. If a customer was already speaking to someone prior and needed support while the team member was absent they would get neglected which is something we don’t want to have happen. To solve this all support requests and communications will be sent to a dedicated support email in which all team members have access to and can read and respond through there. We hope this will improve our ability to offer quality support in a timely manner.